Shipping policy

At Avalanche, we specialize in delivering high-quality digital graphic design services. This Fulfillment Policy outlines how our services are delivered, timelines, and what you can expect after placing an order.

1. Nature of Services

Avalanche provides digital design services only. This includes, but is not limited to:

* Logo design
* Branding packages
* Social media graphics
* Website design assets
* Marketing materials (banners, posters, etc.)

No physical products are shipped. All deliverables are sent electronically.

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2. Order Processing

Once your order is successfully placed:

* You will receive a confirmation email.
* Our team may contact you for additional details (brief, brand assets, preferences).
* Work begins only after all required information is received.

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3. Turnaround Time

Delivery timelines vary depending on the package selected:

* Basic Packages: 2–4 business days
* Standard Packages: 4–7 business days
* Premium/Pro Packages: 7–14 business days

Note: Complex or custom projects may require additional time. You will be informed in advance if delays occur.

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4. Delivery Method

All completed work is delivered digitally via:

* Email
* Secure download link (e.g., Google Drive or similar)

File formats may include: JPG, PNG, PDF, SVG, PSD, or others depending on the service.

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5. Revisions

* Each package includes a specific number of revisions (as stated on the product page).
* Revision requests must be submitted within 5–7 days of delivery.
* Additional revisions beyond the package limit may incur extra charges.

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6. Client Responsibilities

To ensure timely fulfillment, clients must:

* Provide clear instructions and accurate information.
* Respond promptly to communication requests.
* Submit all required content (logos, text, images, etc.) on time.

Delays in client responses may extend delivery timelines.

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7. Urgent Orders

Rush delivery may be available at an additional cost.
Please contact us before placing your order to confirm availability.

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8. Non-Delivery Situations

If you do not receive your order within the expected timeframe:

* Check your spam/junk folder.
* Contact us at support.avelanchesa@gmail.com

We will investigate and ensure delivery is completed.

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9. Completion of Service

An order is considered fulfilled when:

* Final design files are delivered, and
* The included revision limit has been reached or the client approves the final design.

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10. Contact Information

For any fulfillment-related inquiries, contact us at:
📧 support.avelanchesa@gmail.com
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