Refund policy

Returns & Cancellations Policy – Avalanche

At Avalanche, we provide custom digital graphic design services. Due to the nature of our work, this policy explains how cancellations and refunds are handled.

⸻

1. Nature of Services

All products offered by Avalanche are digital and custom-made.
Because designs are created specifically for each client, they cannot be returned once delivered.

⸻

2. Cancellation Policy

Before Work Begins

* Orders may be cancelled for a full refund if no work has started.
* Cancellation requests must be submitted as soon as possible after purchase.

After Work Has Started

* If work has already begun, a partial refund may be issued based on the progress made.
* The amount refunded will reflect time, effort, and resources already used.

After Final Delivery

* Once final files have been delivered, the order is considered complete and non-cancellable.

⸻

3. Refund Policy

Refunds are only issued under the following conditions:

* The project has not yet started
* Avalanche is unable to deliver the service
* There is a duplicate or accidental payment

Refunds will not be issued if:

* You change your mind after work has started
* You are dissatisfied but the work aligns with your original brief
* You fail to provide required information, causing delays
* The project has already been completed and delivered

⸻

4. Revisions Instead of Returns

Since design is subjective, Avalanche offers revisions instead of returns:

* Each package includes a set number of revisions
* Clients are encouraged to use revisions to refine their design
* Additional revisions may be purchased if needed

⸻

5. Non-Response / Project Abandonment

* If a client becomes unresponsive for 7–14 days, the project may be placed on hold
* After extended inactivity, the project may be marked as completed without refund

⸻

6. Chargebacks & Disputes

* Initiating a chargeback without contacting us first is discouraged
* We are committed to resolving issues professionally and fairly
* Fraudulent disputes may result in service suspension

⸻

7. Processing of Refunds

* Approved refunds are processed within 5–10 business days
* Refunds will be issued via the original payment method

⸻

8. Contact Information

For cancellations or refund requests, contact us at:
📧 support.avalanchesa@gmail.com
🌐 tyv1hx-bw.myshopify.com